These Terms of Service (“Terms”) govern your access to and use of the website https://hypetscent.com/ (the “Site”) and all products, services, and content offered by HypeTscent (“we,” “us,” or “our”), including pet fragrances, shampoos, grooming products, personalized pet divination, and related wellness services (collectively, the “Services”). By accessing, browsing, or purchasing from the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Site or Services.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and possess the legal authority to enter into these Terms. You agree to provide accurate, current, and complete information when using the Services and to update such information as necessary.

2. Use of the Site & Services

  • You may use the Site only for lawful purposes and in compliance with these Terms.
  • You agree not to:
    • Copy, distribute, modify, transmit, or reproduce any content from the Site without our prior written consent;
    • Interfere with the security or functionality of the Site;
    • Use the Site for fraudulent, misleading, or infringing activities;
    • Harass, abuse, or harm other users or our staff.
  • We reserve the right to restrict or terminate access to the Site or Services at our sole discretion, without notice, for any violation of these Terms.

3. Products & Orders

3.1 Product Descriptions

We strive to provide accurate descriptions, pricing, and scent notes for all products. Minor variations in color, scent perception, and packaging may occur. We do not warrant that product descriptions or other content is error‑free, complete, or current.

3.2 Order Acceptance

Your submission of an order constitutes an offer to purchase. We may accept or decline your order for any reason, including but not limited to inventory shortages, pricing errors, or suspected fraud. A contract is formed only when we ship your order and send a shipping confirmation.

3.3 Pricing & Payment

  • All prices are listed in US Dollars (USD) and are subject to change without notice.
  • Payment must be made at the time of order via approved payment methods (credit card, debit card, PayPal, and other secure payment options listed on the Site).
  • We reserve the right to cancel orders if payment is unauthorized or invalid.

3.4 Shipping

  • Free shipping is available on orders totaling $50 or more, as stated on the Site.
  • Delivery times are estimates; we are not liable for delays caused by carriers, weather, customs, or other events beyond our control.
  • Risk of loss and title for products pass to you upon delivery to the carrier.

4. Returns, Refunds & Exchanges

  • Returns are accepted only for unused, unopened products in original packaging within 30 days of delivery.
  • Personalized items, pet divination services, and hygiene/grooming products that have been opened or used are not eligible for return or refund.
  • To initiate a return, contact our customer service at h.y.petscent@gmail.com. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong product, damaged item).
  • Refunds are processed to the original payment method within 5 business days after receiving and inspecting the returned item.

5. Pet Safety & Usage Disclaimer

  • Our products are intended for external use on pets only, unless explicitly labeled otherwise. Do not use on humans.
  • You acknowledge that fragrances and grooming products may affect pets differently based on breed, age, health, and sensitivity. Use at your own risk.
  • We do not claim to diagnose, treat, cure, or prevent any pet health conditions.

6. Pet Divination & Intuitive Services

  • Personalized pet divination, intuitive readings, and spiritual insights are offered for entertainment, wellness, and bonding purposes only.
  • These services are not a substitute for professional veterinary care, behavioral training, or mental health advice.
  • All readings and insights are based on intuitive interpretation and scent‑based wellness philosophy; we do not guarantee accuracy or specific outcomes.

7. Intellectual Property

All content on the Site—including text, graphics, logos, product names, scent descriptions, images, and software—is the property of HypeTscent or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute such content without our express written permission.

8. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. We do not warrant that the Site will be uninterrupted, secure, or error‑free.

9. Limitation of Liability

To the fullest extent permitted by law, HypeTscent shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, products, or Services, including pet injury, property damage, lost profits, or emotional distress. Our total liability shall not exceed the total amount paid by you for the product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless HypeTscent, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms, your use of the Site or Services, or your violation of applicable laws.

11. Modifications to Terms

We may update these Terms at any time without prior notice. The revised Terms will be posted on the Site with the updated effective date. Your continued use of the Site or Services after the update constitutes acceptance of the new Terms.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law rules. Any dispute arising from these Terms shall be resolved through good‑faith negotiation; if unresolved, disputes shall be settled in the state or federal courts located in Los Angeles County, California.

13. Contact Information

For questions about these Terms, contact us at:

Email: h.y.petscent@gmail.com

Address: No.1727, Sec.4, Taiwan Boulevard, Xitun District, Taichung 40704, Taiwan